sears contract *****-**** unable to repair unit under warranty (Kenmore Ellite refriger...

GetHuman-jessetov's customer service issue with Sears Home Warranty from September 2020

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sears contract *****-**** unable to repair unit under warranty (Kenmore Ellite refrigerator model * ***.*** **.***) I received e-mail * *-**-**** @ **:** pm) from "ClaimsOP*****@***.com) stating I had the option of selecting replacement or buyout option . I selected buyout option of $ ****.** . I have called on *-**-** @ * am and *-**-** @ **:** pm and was informed that my option was noted and payment would be forthcoming . On *-**-**** @ **:** pm called Sears Warrranty (***-***-****) seeking status of my request and I was informed that & Cross Country (***-***-****) customer service would be the ones to handle my request I was then transferred over to them twice I have been disconnected after extended wait times after I finally get thru the message I receive is from Sears Parts Procurement stating that parts are on order and will be informed upon arrival ? The time is now *:** pm on *-**-**** (I'm doing this real time ) I finally get thru to a live person at "Sears Home Warranty" (***-***-****)and told that my "request has been noted" and a check will be sent Friday or Monday (**-**-** or **-**-****) claim * cccnqxxa**** Am waiting with high expectations thank you.

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Sears Home Warranty

Customer service issue
Reported by GetHuman-jessetov
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 172 others
0 customers following this

Timeline

GetHuman-jessetov started working on this issue
Sep 29th, 2020 11:17pm
GetHuman-jessetov indicated the issue is not fixed yet.
Sep 30th, 2020 2:08pm