For many years, I have had a Sears Home Warranty for my appliances. Like every year, l...

GetHuman4852506's customer service issue with Sears Home Warranty from May 2020

Help with my Sears Home Warranty issue
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The issue in GetHuman4852506's own words
For many years, I have had a Sears Home Warranty for my appliances. Like every year, last November I renewed my warranty via phone. It was setup to deduct from my visa $**.** on the **th of each month and I was good until Dec **rd ****. The warranty was setup under my contract number ********. I remember discussing this was an automatic renewal and I did not need to do anything. *This week, I started to have trouble with my dryer. I called to setup an appointment. This is when I learned I did not have a warranty, it had expired. I checked my bank statements and found that the $**.** was not being taken out. So I called customer service and tried to get a new warranty immediately. To my surprise, no one will sell me a new warranty because, according to customer service, I still have an existing warranty. These conversations started at *:**am est Monday (*********) and Continued until today (**am, *********). I have talked to * membership services reps (including Marci and Ronald) and * sales reps (including Omar). I even requested (twice) who promised to call me back. The supervisor requests were made Monday and Tuesday and as of today (Thursday ****) there has been no response. *There seems to be no resolution to this. All I want is a warranty and to eventually get my dryer fixed. I have been a loyal customer to sears for over ** years. I am so frustrated with the lack of service and resolution. You have lost a customer and I am forced to find another Home Appliance Warranty. I will ensure all my friends and family (I know at least * others who have the same warranty) will know about this awful experience. **Judy Teter****** Berry Run Road, Orange VA *********-***-****

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Sears Home Warranty

Customer service issue
Reported by GetHuman4852506
May 21st, 2020 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 53 others
0 customers following this

Timeline

GetHuman4852506 started working on this issue
May 21st, 2020 2:22pm

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