I have been paying my Sears credit card over the phone for the past * years. My account...

GetHuman7405621's customer service issue with Sears Credit Card from May 2022

Help with my Sears Credit Card issue
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Before contacting them, items GetHuman7405621 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman7405621's own words
I have been paying my Sears credit card over the phone for the past * years. My account is closed but I owed money. The speech enabled system allowed me to give my last four numbers of my social security and it found my account for me. Now it asks only for my account number which I don't have. I haven't seen my credit card for years and years. I paid off the balance and was told to keep checking in for the next couple months in case any interest was put on there from the billing cycles. Now I can't get to my account to pay off whatever interest has been charged. I want this card and it's debt out of my life forever. I don't know why it changed all of the sudden asking you for only your account number. Please help me so I can get this resolved and pay this card off finally.

GetHuman7405621 did not yet indicate what Sears Credit Card should do to make this right.

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Sears Credit Card

Customer service issue
Reported by GetHuman7405621
May 3rd, 2022 - 5 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 685 others
0 customers following this

Timeline

GetHuman7405621 started working on this issue
May 3rd 7:20pm