MY ISSUE: SEARS*CITIBANK IS MY ISSUE!!!*I have been a good customer with Sears*Citiban...

GetHuman-dorriew's customer service issue with Sears Credit Card from August 2019

Help with my Sears Credit Card issue
First: share to improve GetHuman-dorriew's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dorriew may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman-dorriew's own words
MY ISSUE: SEARS*CITIBANK IS MY ISSUE!!!*I have been a good customer with Sears*Citibank for many years. Most recently, I have been harassed beyond measure for an issue which was totally all SEARS*CITIBANK, and should've been resolved between them. I'm sure they have computers that communicate with each other, but instead, I've received the bulk of the mess in trying to resolve this issue. I've never spoken to so many ignorant and incompetent people in my life. The only sensible person who tried to assist me was the manager AL at the store where I made my payment. He intervened and called both Sears and Citibank to let them know this was in NO WAY my fault! I did what any good customer would do, I made my on-time payment! I recently had a major surgery, which resulted in my having to take pain medication* while speaking to an incompetent person one evening, my daughter saw how agitated I was getting & took the phone from me and spoke to the lady, who said she would send it to the escalation team* she also told them NOT to continue calling me because SEARS*CITIBANK needed to fix it, NOT ME! She works for a major corporation & stated that I should not have to be getting upset or harassed by Sears. I've been charged extra interest, late charges and you name it for something that was not my fault. I've been recuperating for the last ** weeks, but I've been seriously considering filing a legal complaint against Sears, and have unofficially spoken to two different attorneys who are friends. If this is not resolved after this, that's where I'll be headed!

GetHuman-dorriew did not yet indicate what Sears Credit Card should do to make this right.

How GetHuman-dorriew fixed the problem

We are waiting for GetHuman-dorriew to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears Credit Card's attention and get better help faster. Tap below to get started.
Having Sears Credit Card issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sears Credit Card

Customer service issue
Reported by GetHuman-dorriew
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1033 others
0 customers following this

Timeline

GetHuman-dorriew started working on this issue
Aug 20th, 2019 2:00pm