I purchased a Kenmore water softner model ***.****** about three years ago. I have a...

GetHuman-mandej's customer service issue with Sears Appliance Services from January 2019

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The issue in GetHuman-mandej's own words
I purchased a Kenmore water softner model ***.****** about three years ago. I have a problem with the salt building up around the sides of the brim tank and want to know how I can remove it? Was told by your reps a year ago to put hot water in the tank to soften up the salt. I can do this but wanted to know what steps I need to follow before I remove the salt and put in the hot water. And what to do after I get the salt out? Can you tell me a few steps like do I need to do a regen of the system after putting in new salt?
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Sears Appliance Services

Customer service issue
Reported by GetHuman-mandej
Jan 15th, 2019 - 9 mons ago
I have an issue with Sears Appliance Services too
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Seen by 6 customers so far
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GetHuman-mandej started working on this issue
Jan 15th 7:06pm