I have carried a cap plan MA for **-** years. A man out of Texas, came to check my new...

GetHuman749260's customer service issue with Sears Appliance Services from June 2018

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The issue in GetHuman749260's own words
I have carried a cap plan MA for **-** years. A man out of Texas, came to check my new central air it was put in in the fall. He told me I really needed a new furnace. Said he could check prices for me and he did. He called a keila mallov. I told him he could ck prices, but I was not going to buy one right now. He took all my info and it was entered by him.. master card, discount card, *** friends and family discount. Credit carrier - I was approved and it is now on my sears charge card. Someone in that office took all my info and sent it to me on the compluter. My payment was to be *** each month for * years. I thought I can do this. so all paperwork was signed etc. Now Jeff at sears says I have * hot water tanks and I still do not know if they are going to install the furnace. A payment is due now... I do feel I am getting the run around. My daughter is contacting several different agencies.. She works for the state. and has paperwork to fill out for each of the agencys. I have called sears they will not call me back. What am I supposed to do? Jeff said he would have to charge me to remove * hot water tanks and put them back. only one is covered. I have a Very large walk in tub and I do need the *nd hot water tank. The installers shorted out something when they installed the central air. They had to find a part for the old furnace so they would not have to replace it. It will go in a inclosed area.. and the water tanks will need to be removed before installing the furnace. I know they took the discount card for my husband, he retired from sears. They only took off the family and friends discount $***, not the employee discount or the discount for carrying the cap plan for so long. And now a payment is due to Sears. my phone * is *** *** **** Delta Rice. I have left messages for jeff and his boss to call me. thanks delta Rice. Also I think the MA agreement dept should notify us when they are taking things off the MA. I had to purchase a new microwave this spring. I did not know it had been removed. Please send me by mail my items covered under the MA for this year. I have requested it at lease * times to be mailed. Delta Rice *** nw Evelyn St. Topeka, Ks. ***** Thanks

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Sears Appliance Services

Customer service issue
Reported by GetHuman749260
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 660 others
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GetHuman749260 started working on this issue
Jun 4th, 2018 6:58pm
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Jun 4th, 2018 6:59pm

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