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The issue in GetHuman-kkkkm's own words
Order ********** ordered on **** from Sears with you as a Marketplace Seller. The silver chain was due to arrive on ****. To date, the product has not been delivered nor have I had any contact from you as to the reason for the delay. No contact from you whatsoever. Please investigate and advise. email is *****@***.com. I still want the chain, but want to be sure you are aware that is hasn't been received ** days past the projected delivery date. Thank you. Karen K. Murphy
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