I buy their product and I have to jump thru hoops to " for getting Seagate Technology's attention:"

GetHuman-tocav's customer service issue with Seagate Technology from June 2018

Help with my Seagate Technology issue
Upgrade Dashboard ... Trying to upgrade Dashboard from *.* to *.* on MacPro. Always worked b*, but now won't install upgrade because of error message "Seagate.Dashboard*v* image not recognized". No results come up on support site and it's not saying it can't see the *Tb drive, just the image. How do I resolve this?
I don't have full functionality of my *Tb Plus backup drive. I have been trying to solve this issue for months. Get human is a waste of time when one needs help with a product problem. Makes me reconsider whether I'll buy another Seagate product if I have this much trouble getting what I would consider a simple question for an experienced tech.
Calling me, since this is supposed to be get human. this has been going round and round for * days and NO! the problem is not fixed!
Since ****
Internet,forums, support site
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Seagate Technology

Dashboard upgrade
Customer service issue
Reported by GetHuman-tocav
Jun 22nd, 2018 - 2 mons ago
I have an issue with Seagate Technology too
Fixed
Seen by 9 customers so far
Similar issue to 41 others
0 customers following this
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Timeline
GetHuman-tocav started working on this issue
Jun 22nd 4:22pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 22nd 7:46pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 22nd 7:47pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 23rd 6:52pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 23rd 7:09pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 23rd 7:12pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 23rd 7:12pm
GetHuman-tocav indicated the issue is not fixed yet.
Jun 24th 4:02pm