My daughter was at your San Antonio park on Friday, August **rd. She was with a group...

GetHuman-dsnygrl's customer service issue with Sea World from August 2019

Help with my Sea World issue
The issue in GetHuman-dsnygrl's own words
My daughter was at your San Antonio park on Friday, August **rd. She was with a group of ** disabled adults and * supervisors (SEASPAR), She purchased an infant outfit from Shamu's Emporium. The outfit was a lavender grey with yellow trim and snaps at the bottom. It had a cartoon killer whale with Seaworld underneath in yellow. She purchased this for her niece. The next day it was stolen from her hotel room. I have contacted every number possible at the San Antonio park, only to be told that if it is not on the website I am out of luck. All I want to do is be able to replace this. I will pay all shipping and handling charges. She also purchased a Sesame Street tee that was also stolen, but we found that on your website, so we can order that. While I certainly don't blame you for the items being stolen, being told that I have to come to the Park and re-purchase the item is a total blow-off. We live in Illinois, and that is not an option. I would appreciate any help you can give me. I have spent hours on long-distance calls only to be told that their is nothing they can do. Try explaining this to an autistic adult who only knows that the special gift she purchased can't be replaced. Please help. I can even send a photo of the outfit we are trying to replace.

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Sea World

Customer service issue
Reported by GetHuman-dsnygrl
Aug 27th, 2019 - a year ago
Fixed
Seen by 16 customers so far
Similar issue to 246 others
0 customers following this
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Timeline

GetHuman-dsnygrl started working on this issue
Aug 27th, 2019 2:59pm
GetHuman-dsnygrl shared this issue with your circles on Google+
Aug 27th, 2019 2:59pm
GetHuman-dsnygrl indicated the issue is not fixed yet.
Aug 27th, 2019 3:00pm
GetHuman-dsnygrl indicated the issue is not fixed yet.
Aug 27th, 2019 3:00pm
GetHuman-dsnygrl shared this issue with others over email
Aug 27th, 2019 3:02pm
GetHuman-dsnygrl indicated the issue is not fixed yet.
Aug 28th, 2019 12:46am
GetHuman-dsnygrl indicated the issue is not fixed yet.
Aug 28th, 2019 12:46am
GetHuman-dsnygrl indicated the issue is not fixed yet.
Aug 28th, 2019 1:57am
GetHuman-dsnygrl confirmed the issue is fixed. Hooray!
Sep 4th, 2019 12:58am