To whom it may concern, **I have a significant error to report which by all accounts co...

GetHuman5867849's Technical Support issue with Scribd from March 2021

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The issue in GetHuman5867849's own words
To whom it may concern, **I have a significant error to report which by all accounts could constitute fraud:**I had an active Scrib account (£*.*** monthly) in April* May*June last year. I cancelled this account in July (to the best of my knowledge) and I have been continued to be charged ever since- I only discovered this, to my dismay, after looking back through my Monzo payment history (a second current account of mine.) **Here is the breakdown of payments: ****th April ****: £**.** (? why the higher amount) Scribd Netharlands Bv***th May ****: £*.** .......***th June ****: *.*****th July: *.** (Scribd, not Scribd Netharlands Bv)*(I believe I cancelled my membership here, as was sick with Covid and didn't use Scribd after this. You will have exact records I believe.)****th August: *.****Then:****st November: **.*****st December: **.*****st January ****: **.*****st February ****: **.**. **As you will see in your records I cancelled my membership mid-last year and, unbeknown to me, have been paying ever since without accessing Scribd (as you will also be able to check.)***I am aware that this legally would constitute fraud and therefore demand repayment of the months where I did not have membership or use:**August **- February ****: *£**.**. **To Mr Alexander T W Merritt, ********, **-**-**.***I would also like to enquire as to why I was charged at the higher rate of £**.** for some months? **Please immediately discontinue any further scheduled payments.**With best wishes, **Alex Merritt

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Scribd

Technical Support issue
Reported by GetHuman5867849
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 794 others
0 customers following this

Timeline

GetHuman5867849 started working on this issue
Mar 20th 2:26pm

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