I have had the same issue with Scribd. I have been charged *.** monthly, but I never si...

GetHuman3188707's customer service issue with Scribd from July 2019

Help with my Scribd issue
The issue in GetHuman3188707's own words
I have had the same issue with Scribd. I have been charged *.** monthly, but I never signed up and in fact when I try to access this "account" to cancel, I am told that I am not a member. I have contacted them via support as there is not even a phone number to contact them.

GetHuman3188707 did not yet indicate what Scribd should do to make this right.

How GetHuman3188707 fixed the problem
I wrote the company, and I have to say, even though they do not have a way to contact via the phone, they wrote right back. We corresponded a few times and I had contact with four different representatives - From wanting information from me to spinning the company line - Eventually they said that they would cancel my accounts (apparently I had two, but they did not give me any information regarding even one of those accounts as to the number*date set up*etc.) and would reimburse half of the charges. Though not ideal.... I accepted. I am still dubious as to how it all started in the first place.
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Scribd

Customer service issue
Reported by GetHuman3188707
Jul 3rd, 2019 - 3 years ago
Fixed
GetHuman3188707 shared how to fix
Seen by 39 customers so far
Similar issue to 230 others
0 customers following this
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Timeline

GetHuman3188707 started working on this issue
Jul 3rd, 2019 2:04pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 3rd, 2019 7:24pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 3rd, 2019 7:25pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 4th, 2019 3:49pm
GetHuman3188707 confirmed the issue is fixed. Hooray!
Jul 4th, 2019 10:02pm

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