I have had the same issue with Scribd. I have been charged *.** monthly, but I never si...

GetHuman3188707's customer service issue with Scribd from July 2019

Help with my Scribd issue
The issue in GetHuman3188707's own words
I have had the same issue with Scribd. I have been charged *.** monthly, but I never signed up and in fact when I try to access this "account" to cancel, I am told that I am not a member. I have contacted them via support as there is not even a phone number to contact them.

GetHuman3188707 did not yet indicate what Scribd should do to make this right.

How GetHuman3188707 fixed the problem
I wrote the company, and I have to say, even though they do not have a way to contact via the phone, they wrote right back. We corresponded a few times and I had contact with four different representatives - From wanting information from me to spinning the company line - Eventually they said that they would cancel my accounts (apparently I had two, but they did not give me any information regarding even one of those accounts as to the number*date set up*etc.) and would reimburse half of the charges. Though not ideal.... I accepted. I am still dubious as to how it all started in the first place.
Do you have a customer issue as well?
We can help you get Scribd's attention and get better help faster. Tap below to get started.
Having Scribd issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Scribd

Customer service issue
Reported by GetHuman3188707
Jul 3rd, 2019 - 2 years ago
Fixed
GetHuman3188707 shared how to fix
Seen by 23 customers so far
Similar issue to 230 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman3188707 started working on this issue
Jul 3rd, 2019 2:04pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 3rd, 2019 7:24pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 3rd, 2019 7:25pm
GetHuman3188707 indicated the issue is not fixed yet.
Jul 4th, 2019 3:49pm
GetHuman3188707 confirmed the issue is fixed. Hooray!
Jul 4th, 2019 10:02pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies