I submittted a FIT meter reading in january**** my reference was FIT ******* but the C...

GetHuman-jools_le's customer service issue with Scottish Power from March 2021

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I submittted a FIT meter reading in january**** my reference was FIT ******* but the Change of Responsibility happened in July ****. The last payment I received was for reading submitted on **th Sept ****. I submitted a FIT meter reading on Jan *th, but it didnt resister my FIT number. I spoke on the phone to a William ! He said the account was closed down, so I had to send a photo of the meter reading , which was ****** and he said it would all go through Ok. BUT I didn't receive a payment . I have just tried to go in again to enter a reading but it still says my reference isn't valid. The meter reading is now ******.*Please look into this matter with some urgency.*Julie Leighton**Julie leighton

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Scottish Power

Customer service issue
Reported by GetHuman-jools_le
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 657 others
0 customers following this

Timeline

GetHuman-jools_le started working on this issue
Mar 23rd 5:17pm
GetHuman-jools_le indicated the issue is not fixed yet.
Mar 24th 5:34am