Yesterday I have called ScottishPower several times and spent long times hanging on. I...

GetHuman-ushisoam's customer service issue with Scottish Power from September 2020

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The issue in GetHuman-ushisoam's own words
Yesterday I have called ScottishPower several times and spent long times hanging on. I was promised someone would call back, cancelled an important appointment but the return call never happened.*My name is Ursula Soames, ** Pen-y-dre SA** *HD.*Am trying to help a vulnerable neighbour and his details are as follows:*Peter Seymour , DOB ********** *** Pen-y-dre, SA** *HD. He has no phone nor computer.*He has been without electricity for close to * weeks due to his key not being accepted.*He has had no hot meals or drinks , let alone radio or television throughout this time. *His gas is capped which will be extremely worrying come winter time.*We have no local CAB from which to get help. I suppose I could go to the local paper and raise the issue in the hope of getting some rapid response. *Please can you let me know asap how to proceed.*Thank you for your time.*Yours sincerely *Ursula Soames

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Scottish Power

Customer service issue
Reported by GetHuman-ushisoam
Sep 8th, 2020 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 382 others
0 customers following this
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Timeline

GetHuman-ushisoam started working on this issue
Sep 8th, 2020 10:19am
GetHuman-ushisoam indicated the issue is not fixed yet.
Sep 8th, 2020 5:33pm
GetHuman-ushisoam indicated the issue is not fixed yet.
Sep 8th, 2020 5:38pm
GetHuman-ushisoam indicated the issue is not fixed yet.
Sep 8th, 2020 8:04pm
GetHuman-ushisoam indicated the issue is not fixed yet.
Sep 8th, 2020 8:05pm