Good day. I recently moved and couldn't continue with Scottish power as the flat rent...

GetHuman-baggotta's customer service issue with Scottish Power from May 2019

Help with my Scottish Power issue
The issue in GetHuman-baggotta's own words
Good day. I recently moved and couldn't continue with Scottish power as the flat rent included electricity. I received an e mail stating if direct debit has not been cancelled then credit will go straight into bank acct. Otherwise a cheque will be posted. Could you please advise status of credit with regard to your e mail also do you have the new address if necessary to post the cheque? A.M. Baggott acct. no. *********** credit due £***.**. Regards
GetHuman-baggotta did not yet indicate what Scottish Power should do to make this right.
I have an issue with Scottish Power too
How GetHuman-baggotta fixed the problem
Contacted SP by phone early in morning **h** still waited ** minutes before connected. Explained situation. Problem resolved. No problem once you get through but real frustration waiting up to ** minutes then putting phone down.
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Scottish Power

Customer service issue
Reported by GetHuman-baggotta
May 22nd, 2019 - a mon ago
I have an issue with Scottish Power too
Fixed
GetHuman-baggotta shared how to fix
Seen by 6 customers so far
Similar issue to 917 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Timeline
GetHuman-baggotta started working on this issue
May 22nd 9:44am
GetHuman-baggotta indicated the issue is not fixed yet.
May 22nd 2:10pm
GetHuman-baggotta indicated the issue is not fixed yet.
May 22nd 2:11pm
GetHuman-baggotta indicated the issue is not fixed yet.
May 23rd 11:27am
GetHuman-baggotta confirmed the issue is fixed. Hooray!
May 25th 2:37pm