My dual fuel supplier used to be Extra Energy but Scottish Power inherited their accoun...
GetHuman1962539's customer service issue with Scottish Power from January 2019
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My dual fuel supplier used to be Extra Energy but Scottish Power inherited their accounts when they went bust. I instructed Scottish Power transfer my gas and electricity to PHP Energy in December **, however only the gas was transferred to the new supplier. When I eventually got through on *th Jan ** you informed me that you'd 'unjustifiably blocked the transfer of electricity' and you couldn't explain your own actions. You then informed on the phone that you'd 'unblocked the transfer of electricity'. However, I now hear from PHP that you are still blocking the transfer of my electricity without justification, and you've now sent me a demand to set up a direct debit payment to pay you for electricity on an energy account with you, an account that you should have transferred to PHP Energy weeks ago! It really is a shambles.*When are Scottish Power going to comply with the legislation and stop blocking this transfer? *Your phones never answer, it is impossible to get through. I have wasted hours listening to silly music and constant 'we'll answer you shortly' recordings, but in reality you don't answer the phone. Your customer service is abysmal and you shouldn't be operating if you can't respond to customers. You also have a 'no reply' email system, which effectively means you never have to deal properly with enquiries or even answer them .*This is completely unacceptable, and I demand compensation for lost time, phone calls and the extra costs incurred for paying a higher rate for gas and electricity because you've botched the transfer of dual fuel to PHP Energy.
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