delay in restoring gas supply to OAPs

GetHuman1963457's customer service issue with Scottish Power from January 2019

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The issue in GetHuman1963457's own words
get problem fixed ... Gas supply out because meter has failed. Scottish Power promised it would be fixed within four hours - ie by **.**. I have been trying to get an update from their call centre for the last hour... "high call volume" excuse repeatedly . I want to know when new meter will be installed.
I have wasted most of the day on this problem. No central heating, no gas fire, no gas hob
Getting here with a replacement meter this evening as propmised
Been with Scottish Power and their Nationalised predecessor for over ** years
I have an issue with Scottish Power too
How GetHuman1963457 fixed the problem
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Scottish Power

Gas supply
Customer service issue
Reported by GetHuman1963457
Jan 14th, 2019 - a mon ago
I have an issue with Scottish Power too
Seen by 6 customers so far
Similar issue to 559 others
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GetHuman1963457 started working on this issue
Jan 14th 6:36pm
GetHuman1963457 indicated the issue is not fixed yet.
Jan 14th 6:38pm
GetHuman1963457 confirmed the issue is fixed. Hooray!
Jan 17th 6:46pm
GetHuman1963457 confirmed the issue is fixed. Hooray!
Jan 17th 8:39pm