I was a extra energy customer until October this year I received my final bill and was...

GetHuman-palmerje's customer service issue with Scottish Power from December 2018

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The issue in GetHuman-palmerje's own words
I was a extra energy customer until October this year I received my final bill and was told the credit on my account £**.** would be repaid on the ***** into my bank account. As the company went into receivership I did not get the money. I have spoken to your representative today who informed me my new company are responsible for making this repayment, this is totally wrong and the payment should be made by Scottish Power this has been confirmed by Ofgem also. My extra energy account number was ********. I would like you to deal with my refund ASAP . And please advise your staff of correct procedures for accounts in this situation. The attitude of the young man I spoke to was not what I expected, he didn’t know and had to keep getting advice from supervisor, and wasn’t what I expected. Not a good representation of your company.*Should you require further info please email or ring ****** *******Address ** Dene Road *Cottingham HU** *PJ**Regards Jeanette Palmer
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Scottish Power

Customer service issue
Reported by GetHuman-palmerje
Dec 5th, 2018 - a mon ago
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Seen by 2 customers so far
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GetHuman-palmerje started working on this issue
Dec 5th, 2018 6:41pm