We bought a Schlage handleset: Camelot bright brass (* piece) set. It is not electron...

GetHuman2026469's customer service issue with Schlage Locks from January 2019

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The issue in GetHuman2026469's own words
We bought a Schlage handleset: Camelot bright brass (* piece) set. It is not electronic. You use a key to enter home. The set has a left side accent lever and a manual latch to lock from the inside. The latch doesn't catch anymore. The door blows open when not locked. We are wondering if we can get it replaced for free. The set cost us a little over $***. We bought it a Home Depot years ago.
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Schlage Locks

Customer service issue
Reported by GetHuman2026469
Jan 23rd, 2019 - 3 mons ago
I have an issue with Schlage Locks too
Not resolved
Seen by 2 customers so far
Similar issue to 199 others
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Timeline
GetHuman2026469 started working on this issue
Jan 23rd 11:14pm