Model *********I purchased my Schlage Zwave in May of ****. My keypad will not work. I...

GetHuman-laclay's customer service issue with Schlage Locks from January 2019

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The issue in GetHuman-laclay's own words
Model *********I purchased my Schlage Zwave in May of ****. My keypad will not work. I did what the trouble shooting guide said, it was connected, but still not working. Alexa can still lock and unlock and tell me if it is locked or unlocked, but again the keypad does not work. I have put brand new batteries in and that did not work. That was the first thing I did. Please help? I would like my keypad to work.**Thank you*Lisa
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Schlage Locks

Customer service issue
Reported by GetHuman-laclay
Jan 14th, 2019 - 9 mons ago
I have an issue with Schlage Locks too
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Seen by 5 customers so far
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GetHuman-laclay started working on this issue
Jan 14th 5:47pm