Major break-in attempt. * steel door deadbolts punched out appx ten days ago in commerc...

GetHuman-shutruk's customer service issue with Schlage Locks from December 2018

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The issue in GetHuman-shutruk's own words
Major break-in attempt. * steel door deadbolts punched out appx ten days ago in commercial building of mine.*I purchased two identically keyed B**s plus the thick door kits, cut them, filed them, reassembled them and reinserted them...no problem. Working like a charm.*Inserted the new keys...no problem, like a hot knife through butter.*THEN: could not remove the keys without exerting a strong upward force, both locksets, all keys!! Having nightmares about leaving these doors vulnerable with keys jammed in them.*SO, I'm down two hours of intense work and have two faulty deadbolts (same SN, both bought at Home Depot). *I'm willing to listen to a possible explanation, easy way to repair, but I am not going to reinsert a key in these locks. I've already tried lubricating them, etc. Tried calling you but gave up after being on hold for ** minutes (the music was nice though). To me, it appears that there may be a key error preventing withdrawal. Any help appreciated.*Thanks,*J. Potasznik *** ***-****
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Schlage Locks

Customer service issue
Reported by GetHuman-shutruk
Dec 4th, 2018 - 2 mons ago
I have an issue with Schlage Locks too
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GetHuman-shutruk started working on this issue
Dec 4th, 2018 8:10pm