Latch sticks in lock position or stays in. Need to rotate handle to use latch.This is...

GetHuman-szeland's customer service issue with Schlage Locks from August 2018

Help with my Schlage Locks issue
The issue in GetHuman-szeland's own words
Latch sticks in lock position or stays in. Need to rotate handle to use latch.This is an andover keyed entry lock. switched out a previous door lock with a handle rotation problem with a lesser used doo. Have seven entry locks & four deadbolts all Schlage. Now have two bad locks. Schlage ***-***-**** is useless, apparently residential lifetime warranty is worthless and need to get different manufacturer
GetHuman-szeland did not yet indicate what Schlage Locks should do to make this right.
I have an issue with Schlage Locks too
How GetHuman-szeland fixed the problem
Called Schlage explained problem. The will send repar pairts
Please help with my Schlage Locks issue
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Schlage Locks

Customer service issue
Reported by GetHuman-szeland
Aug 21st, 2018 - 3 mons ago
I have an issue with Schlage Locks too
Fixed
GetHuman-szeland shared how to fix
Seen by 7 customers so far
Similar issue to 23 others
0 customers following this
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Timeline
GetHuman-szeland started working on this issue
Aug 21st 9:49pm
GetHuman-szeland confirmed the issue is fixed. Hooray!
Aug 23rd 2:39am
GetHuman-szeland confirmed the issue is fixed. Hooray!
Aug 28th 2:29am