I recently subscribed to ScentBird. I received my first order about * weeks ago but the...

GetHuman1694792's customer service issue with ScentBird from December 2018

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The issue in GetHuman1694792's own words
I recently subscribed to ScentBird. I received my first order about * weeks ago but the package was empty. Meaning, I received the perfume holder without any fragrance inside! I quickly emailed Scent Bird about the issue and I was assured the problem would be resolved but here we are, * weeks later, and I still have no fragrance and they charged my card again on Dec.*th. So, two charges no product. I need to get a refund for the first month and I want a full size of the fragrance I ordered Tom Ford Black Orchid for my troubles. This is the worst customer service I've ever dealt with. Ive emailed a person named Mike about * times and no reply. Its really disgraceful that this company has no phone number to actually speak to someone. I need to have this resolved by today.
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ScentBird

Customer service issue
Reported by GetHuman1694792
Dec 5th, 2018 - a mon ago
I have an issue with ScentBird too
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Seen by 5 customers so far
Similar issue to 1437 others
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Timeline
GetHuman1694792 started working on this issue
Dec 5th, 2018 2:41pm