The card number you have on file is no longer valid unfortunately it was hacked so need...

GetHuman1683661's customer service issue with ScentBird from December 2018

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The issue in GetHuman1683661's own words
The card number you have on file is no longer valid unfortunately it was hacked so needless to say we had to stop that card number and get a new one issued but here are my concerns it is now December *erd and I still haven’t received November’s shipment and yet scentbird did withdraw November’s payment before my card was hacked also I got a email stating that I canceled my subscription but I didn’t so I don’t want to cancel however I’m reluctant to give you my new card number until November’s I sue has been resolved I love your products but it shouldn’t be this hard for receiving what we paid for .
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ScentBird

Customer service issue
Reported by GetHuman1683661
Dec 3rd, 2018 - 2 mons ago
I have an issue with ScentBird too
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Timeline
GetHuman1683661 started working on this issue
Dec 3rd, 2018 10:56pm