I guess they don't care about their customers

GetHuman-smokinli's customer service issue with ScentBird from October 2018

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The issue in GetHuman-smokinli's own words
I was trying to get my subscription items yet after adding to my question it showed * for September that I picked, I kept logging back in to see if any shipments went out as the site says *-** days when you first subscribe. Nothing. Emailed customer service, nothing. Emailed again, nothing. So here I am, I don't even know what site I'm on, but this is what's happening. ... I signed up on September **. Paid for a monthly subscription, which I was already charged for, however, I have not been able to get any info. I added to my que, still can't get any help. So I cancelled my subscription, and now at this point I just want you to refund my money please.
I love perfume and would have been a loyal customer
I want my money returned to my bank account or I am contacting the BBB
Because I have a business and I use make up and perfume and skin care daily and buy often
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ScentBird

Scentbird
Customer service issue
Reported by GetHuman-smokinli
Oct 4th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 727 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-smokinli started working on this issue
Oct 4th, 2018 2:47pm
GetHuman-smokinli indicated the issue is not fixed yet.
Oct 5th, 2018 3:33pm
GetHuman-smokinli indicated the issue is not fixed yet.
Oct 5th, 2018 3:38pm
GetHuman-smokinli indicated the issue is not fixed yet.
Oct 5th, 2018 3:39pm
GetHuman-smokinli indicated the issue is not fixed yet.
Oct 5th, 2018 3:39pm