I have been being charged $**.** each month for my TWO monthly scents (perfume) subscri...

GetHuman-jessmaso's customer service issue with ScentBird from August 2018

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I have been being charged $**.** each month for my TWO monthly scents (perfume) subscription to Scentbird. I originally started with only ONE scent (perfume) monthly. I liked and enjoyed the subscription so much, I changed my subscription to to receive TWO monthly scents each month. **However, for the past * months (May, June and July) I have only received ONE scent in my shipment. **I should have contacted you sooner to rectify the situation. I take fault for not bringing this to your attention more quickly. We have had several family issues that completely distracted me from emailing you in a more timely fashion. Our daughter graduated from high school in May. Two weeks after our daughter's high school graduation, a dear friend of our family, the mom of my daughters best friend lost her battle with pancreatic cancer. In June and July, I was busy trying to keep myself together emotionally enough to get my daughter and her best friend registered into college, financial aide paperwork taken care of, and make "college life" an exciting time..when all I could do behind closed doors is cry. And NOW August comes along and my baby (**) has started High School.**Needless to say, I dropped the ball. I didn't contact you to let you know that I was only receiving ONE scent monthly. I apologize. My plate has just been...FULL!**Can you please explain why I am only receiving one perfume monthly instead of the two that I'm paying for and being charged for? I would like, at minimum, a refund for the three months that I received only ONE scent (perfume) instead of the TWO scents I paid for OR an additional scent THREE instead of TWO that I pay for to be added to my next three months of subscription shipments. Is this possible?
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ScentBird

Customer service issue
Reported by GetHuman-jessmaso
Aug 10th, 2018 - 7 mons ago
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GetHuman-jessmaso started working on this issue
Aug 10th, 2018 11:05pm
GetHuman-jessmaso shared this issue with others over email
Aug 10th, 2018 11:07pm
GetHuman-jessmaso confirmed the issue is fixed. Hooray!
Aug 11th, 2018 3:56am