My name is Daniel and I am a customer of Scentbird I got your **% off ad on YouTube and...

GetHuman847518's customer service issue with ScentBird from July 2018

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The issue in GetHuman847518's own words
My name is Daniel and I am a customer of Scentbird I got your **% off ad on YouTube and I had my mom signed me up for it. I am ***% blind and my mom has vision so she’s the one who does my Internet stuff. We are unable to continue with the $** a month cologne because the website is telling me that I need to upgrade to continue but I just want to change my collage to a different one for July!. My mom has been trying to do this for * *** hours! She is so frustrated with your website and the lack of customer service phone number or any customer service at all in general and that’s not fair! All I want to do is continue with my $**.** a month subscription for one cologne a month. The cologne that I chose for June was Versace man and the one I want to change it to is dolce and go Bonna light blue. I do not want to upgrade. Also the whole password situation is a big pile of steaming grossness! It’s saying that my password is some random number and every time I try to change it to a password that I would remember or my mom would remember the kids bouncing me back to an email that says to create an account. This website seems to be a lot of problems and all the reviews that I’ve looked up or my mom has looked up there’s been **,*** complaints in one month! I thought this was going to be easy and breezy but obviously it’s not. If they can’t fix my problem that I would like to cancel my subscription.
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ScentBird

Customer service issue
Reported by GetHuman847518
Jul 3rd, 2018 - a yr ago
I have an issue with ScentBird too
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Seen by 9 customers so far
Similar issue to 197 others
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Timeline
GetHuman847518 started working on this issue
Jul 3rd, 2018 9:46pm
GetHuman847518 indicated the issue is not fixed yet.
Jul 5th, 2018 12:15am