my sanyo tv comes on screen lights up grey no picture or sound can't change channels nothing

GetHuman1806519's customer service issue with Sanyo from December 2018

Help with my Sanyo issue
The issue in GetHuman1806519's own words
watch a movie ... my sanyo hdmi tv is less than one year's old and has stopped working screen comes on but stays white no picture or sound can't change channels nothing no menu nothing please help me i live on fixed income sincerely Brian
I took my baby to red box rented movie she has been wanting to see badly came home and my tv wont work she started crying not fair to her
I want my tv fixed or replaced
have been a customer for ten years or more have several sanyo products
can't try anything nothing is working no channels no volume no menu nothing
I have an issue with Sanyo too
How GetHuman1806519 fixed the problem
found a direct number for sanyo customer service and was surprised at how nice they were** *-***-***-****
Please help with my Sanyo issue
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Sanyo

Sanyo flat screen **inch hdmi T.V
Customer service issue
Reported by GetHuman1806519
Dec 21st, 2018 - a yr ago
I have an issue with Sanyo too
Fixed
GetHuman1806519 shared how to fix
Seen by 22 customers so far
Similar issue to 516 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
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Timeline
GetHuman1806519 started working on this issue
Dec 21st, 2018 3:05pm
GetHuman1806519 confirmed the issue is fixed. Hooray!
Dec 21st, 2018 8:14pm