I have a Sanyo TV *model number: DP******serial number: B***************My TV has no Op...

GetHuman1521864's customer service issue with Sanyo from November 2018

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The issue in GetHuman1521864's own words
I have a Sanyo TV *model number: DP******serial number: B***************My TV has no Optical out or audio out I had a lady from Sanyo customer service tell me the only way to hook up my sound bar so my TV comes through the bar and the woofer was to buy a converter box that is HDMI in to Optical out which I purchased... I believe I wasted my money because I'm running off of an antenna and not through HDMI because I don't have cable wondering if she was correct or if there's something else I need to buy an order hook up my soundbar to get the TV audio to come through it , I haven't tried it yet because I'm not using any HDMI ports if you could please help me out on what I need to buy if I didn't purchase the correct item I would appreciate it thank you for your help

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Sanyo

Customer service issue
Reported by GetHuman1521864
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 419 others
0 customers following this

Timeline

GetHuman1521864 started working on this issue
Nov 8th, 2018 4:30am

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