Hi, **I am writing on behalf of a service user I support who banks with Santander. She...

GetHuman-egrebby's customer service issue with Santander (UK) from April 2020

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The issue in GetHuman-egrebby's own words
Hi, **I am writing on behalf of a service user I support who banks with Santander. She is not set up for online banking and does not have a direct debit set up to pay her rent fortnightly, therefore she is currently having to go to the bank each fortnight to pay her rent. As this lady has a health condition that makes her more vulnerable to becoming unwell with coronavirus, we are advising her against visiting the bank in person, so would like to set up online banking for her online, or to set up a direct debit to pay her rent. Can this be done either online or over the phone? **Due to confidentiality and data protection reasons I cannot include any personal information or bank details in an email. Please let me know how we could proceed.**Many Thanks,**Elanor

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Santander (UK)

Customer service issue
Reported by GetHuman-egrebby
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 87 others
0 customers following this

Timeline

GetHuman-egrebby started working on this issue
Apr 16th 12:44pm

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