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The issue in GetHuman1650462's own words
I recently purchased some letter credits. I bought * on ********, then again I bought * on ******** during the Thanksgiving sales. I only sent * letters via Sandboxx to my recruit. Yesterday I tried to open the app but somehow it logged me out and I didn't remember my password so I reset it. The password reset just fine but when I logged back in, my whole profile was cleared out. It showed no history of the * letters I sent, my recruit's information, or my remaining letter credits. I wanted to send a letter so please get back to me as soon as possible. Thank you.
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