Can I edit my letter if it’s still in processing?

GetHuman-leeandla's customer service issue with Sandbox.com from June 2018

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The problem: Can I edit my letter if it’s still in processing?
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Sandbox.com

Customer service issue
Reported by GetHuman-leeandla
Jun 24th, 2018 - 6 mons ago
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GetHuman-leeandla started working on this issue
Jun 24th 6:18pm