Saturday I purchased a ** inch TV (QN*DQ*DTAF), wall mount and a Samsung sound system...

GetHuman5950651's Device Support issue with Samsung from April 2021

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The issue in GetHuman5950651's own words
Saturday I purchased a ** inch TV (QN*DQ*DTAF), wall mount and a Samsung sound system. I hung it on the wall turned on the TV and saw a message to go to the mobile app. then the screen went black and nothing I tried brought the TV screen to come up. Called Tech support and he went trough every thing and all that happened was a dark screen to a very faint blue screen switching back every * seconds. The tech then tried to find a technician to come to the house and he gave me a phone number ***-***-**** that doesn't work.**. Do you have a record of my call?**. What do I have to do to get my TV fixed? *Thank you Greg Hendrickson ***-***-****

GetHuman5950651 did not yet indicate what Samsung should do to make this right.

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Samsung

Device Support issue
Reported by GetHuman5950651
Apr 12th, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2246 others
0 customers following this

Timeline

GetHuman5950651 started working on this issue
Apr 12th 2:54pm
GetHuman5950651 indicated the issue is not fixed yet.
Apr 14th 5:52pm