I ordered a **" Smart TV on Feb **. Was given a ship date of April *.* Then I received...

GetHuman-tenntex's customer service issue with Samsung from April 2020

Help with my Samsung issue
The issue in GetHuman-tenntex's own words
I ordered a **" Smart TV on Feb **. Was given a ship date of April *.* Then I received an email that stated the ship date was delayed.**Today I spent an hour on the phone after * disconnects*On the forth call, I finally got someone that gave me a little info. While on the phone this time another email stated that the issue had been expedited and a resolution ticket ******** was created* After ** days I and an hour on the phone still no resolution.*Order *US********.**I have purchased a few items from Samsung and I did not like the way I was treated

GetHuman-tenntex did not yet indicate what Samsung should do to make this right.

How GetHuman-tenntex fixed the problem
Well to be honest I'm glad that I am finally going to get the television.*But it took me being on the phone for over an hour, and after being disconnected three times, and getting very frustrated with the whole process. the first person just went away after my inquiry. The next two disconnect were, the line just went dead.*the forth time I finally was able to find someone that really seemed like they cared about the situation.
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Customer service issue
Reported by GetHuman-tenntex
Apr 28th, 2020 - 2 years ago
GetHuman-tenntex shared how to fix
Seen by 6 customers so far
Similar issue to 1585 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address


GetHuman-tenntex started working on this issue
Apr 28th, 2020 7:48pm
GetHuman-tenntex confirmed the issue is fixed. Hooray!
Apr 28th, 2020 7:49pm