Samsung Customer Service Issues

Archive 27

The following are issues that customers reported to GetHuman about Samsung customer service, archive #27. It includes a selection of 20 issue(s) reported November 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am writing to express my disappointment with the service I received from one of your Samsung (AXIOM) retail branches in Saudi Arabia regarding my sister's Samsung A80 device purchased on 29/09/[redacted]. Shortly after the purchase, the device experienced issues like overheating and battery problems. Despite our claims that it was not water damaged, the repair center insisted it was due to humidity and offered repair for 220SR or a voucher for 1800SR with the voiding of the warranty. After contacting customer service via email and phone, we were promised a resolution, but unfortunately, we were met with unprofessional behavior and delays in response. Despite multiple attempts to resolve the issue, including contacting Samsung customer service through chat channels, we were unable to get a satisfactory solution. On November 10, when my father went to collect the phone, they refused to release it without payment. I am seeking reimbursement or a replacement for the phone and hope for a prompt resolution to this matter. Regards, [Initials] Device Model: Samsung A80 A805F 128GB DS 4G Silver IMEI: [redacted][redacted] Service Center: AXIOM Khobar Mall of Dharan in Saudi Arabia Date of Purchase: 29/09/[redacted]
Reported by GetHuman-alghuwai on lunedì 11 novembre 2019 20:34
I recently reported an issue with my Samsung Active 2 watch, detailing problems with the touchscreen and a broken anchor point. Samsung had me send it in for repair, and though they replaced the LCD and motherboard, the anchor point issue was not addressed. After contacting them, I received reassurances but when I got the watch back, it still wasn't working properly. A screw is now missing and the back plastic piece keeps popping out. Despite contacting Samsung multiple times with photos to show the ongoing problems, I am being told they need the watch back to fix it. Given the persistent issues and lackluster customer service, I am very disappointed. I am considering selling back both the watch and phone due to this experience. If needed, I can provide photos and screenshots of my communication with Samsung.
Reported by GetHuman3921364 on lunedì 11 novembre 2019 21:30
Hello, I am Mohamed Fahmy from Egypt. Approximately three years ago, I purchased a refrigerator from Samsung - Egypt. I have only used it for about two years. Despite being away from home due to my job as a police officer, I was surprised to find the following issues with the refrigerator: 1) Excessive ice buildup at the back of the refrigerator. 2) Inadequate cooling performance. 3) Failure to preserve food and medicine properly. After contacting customer service, a maintenance representative visited and informed me that the refrigerator was not suitable for use in Egypt, and they needed to replace the motherboard. However, during the repair, the motor broke down. The company took the refrigerator for repairs, and since last Saturday, I have been without a refrigerator. The company refused to replace it, citing warranty conditions. I believe Samsung - Egypt's behavior is unsatisfactory and lacks consideration for customer circumstances. I kindly request a humane resolution where they replace my refrigerator with a different model. Thank you. P.S: I have sent photos showing the refrigerator model, warranty, and the extent of the damage.
Reported by GetHuman-fahmyema on mercoledì 13 novembre 2019 09:28
I recently purchased a Samsung Q70R soundbar from Best Buy. It developed an issue with the voice track being out of sync. Samsung advised sending it for repair. After a few days, I received an email stating it couldn't be fixed and offering a new Q90R as a replacement. I agreed, but later was informed there was no stock and was offered a refund of $[redacted] instead of the $[redacted]+ I paid. I suggested waiting for a Q90R to become available, but they claimed they couldn't wait. When I proposed receiving a Q80R or a replacement Q70R, they stated none were in stock. They gave me the option to accept the $[redacted] refund or have the non-repairable soundbar returned. The unit is under a one-year warranty, and I simply want a new soundbar.
Reported by GetHuman-raylynco on sabato 16 novembre 2019 00:55
Subject: Samsung Microwave Button Issue Dear Sirs, I am writing regarding my Samsung microwave, model No. ME21F707MJT/AA, Serial No. J77B7WOF800586M, purchased at Lowe's. I am experiencing difficulties with the front glass door buttons, with intermittent operation or sometimes not working at all. Sadly, I have been informed that my microwave cannot be fixed because the needed replacement part, DE34-00415A, is no longer available from Samsung. My technician confirmed that many customers face similar issues with these models. I am disappointed that Samsung still sells this model knowing that crucial replacement parts are unavailable, making the microwave unusable. I am hopeful for a solution that doesn't involve purchasing a new appliance. I am eagerly awaiting your guidance. Best regards, C.Z. The Villages, Fl
Reported by GetHuman-czellman on sabato 16 novembre 2019 17:15
I own a Samsung refrigerator that unexpectedly entered demo mode while I was away for work. Upon returning after two weeks, I discovered the refrigerator and freezer had turned off, resulting in mold growth inside. I quickly took action by thoroughly cleaning the entire unit with bleach, removing and scrubbing all shelves, bins, drawers, and the ice maker to prevent mold or bleach contamination. I also had to replace the water filter. Unfortunately, all the groceries I had bought before leaving were ruined, including various items like eggs, meat, veggies, and frozen food. After dealing with the cleanup and replacement costs of approximately $[redacted].59, I learned from the manual that for extended absences, it is recommended to unplug the refrigerator, remove all food, and turn off the water supply. The incident cost me not only financially but also caused damage to my hardwood floor underneath the fridge. Additionally, it was frustrating to realize that even with an expensive fridge, such incidents could occur, making me question the purpose of having a freezer if food must be removed every time I leave.
Reported by GetHuman-derryber on domenica 17 novembre 2019 22:56
I recently encountered an issue with my Samsung induction range where two burners on the right side were not heating up. Upon contacting Samsung, I learned that the parts for the glass-cook top are covered for 5 years if serviced through an authorized Samsung Repair Service (ARS). After reaching out to ARS, I received the necessary report to move forward with the process. Despite confirming multiple times with the customer care team, I was initially informed that the parts would be covered. However, when submitting the report to the claims department, it was clarified that only the glass is covered, which contradicted the information I had received. I've interacted with Brian, Stacy, and a couple of other representatives regarding this matter. While Brian expressed apologies for the misunderstanding, what I truly seek as a customer is a resolution to the issue at hand. Here are the reference numbers associated with my inquiries: 1. [redacted], 2. [redacted], 3. [redacted]. I am simply looking to have the necessary parts addressed promptly.
Reported by GetHuman-chaggars on lunedì 18 novembre 2019 17:00
I purchased a Galaxy Folder 2 on eBay about 10 months ago, which is not sold in the US. I have experience switching phones online, but this one broke after three months. I sent it for repair twice, and it still has issues. The local repair center couldn't fix it the second time, as it's a global phone, not a US one. They advised contacting the seller, who is unresponsive. I reached out to eBay for help, and they confirmed the seller's inactivity. I'm frustrated as Samsung won't repair it due to its origin. I believe if a company makes a product, they should repair it. I hope to find a solution soon. Thank you for any assistance.
Reported by GetHuman-geobass on martedì 19 novembre 2019 03:25
I'm seeking assistance on how to share a business contact using both email and phone contacts. It's frustrating that this seems like an issue on newer Galaxy phones. I attempted to follow some suggested steps, but got redirected to a survey without the opportunity to save the chat text. I own a Galaxy S9 from [redacted] or [redacted]. I've tried reaching out for support through chat twice, but got disconnected before completing my responses. I generally appreciate Samsung products, but the new chat support system is disappointing. Due to my medical conditions - severe arthritis and brain damage from multiple concussions - I struggle with typing within the time limit and often get cut off. The last tech I spoke with said there's no way to bypass this requirement. As a 62-year-old disabled individual, I find the chat system nearly impossible to use for people with disabilities.
Reported by GetHuman3963910 on martedì 19 novembre 2019 19:33
Hello, I bought a Samsung Fold on October 28th in China, ordered from Korea. Unfortunately, the double screen got broken after a slip. I contacted customer care for the screen replacement, which was supposed to be $[redacted], but they told me it would actually cost around $[redacted]. They claimed to not be aware of the promotion and offered a screen made in China instead. I'm confused by this. Also, the person I bought the phone from gave different excuses about needing phone insurance for the promotion to apply. I need advice on what steps to take next. Thank you.
Reported by GetHuman-writeyon on mercoledì 20 novembre 2019 13:50
Hello, I just wanted to share how much I appreciate your products - they're fantastic! Although I've had three S8 phones and unfortunately broken all three screens, I've now switched to an S5. I was thinking, perhaps I could help with some #samsung is amazing advertising for you, and in return, become the proud owner of a new Note 10 Plus? I've been dreaming of owning a Note since the 8 was released, but due to financial constraints, it's not attainable for me at the moment. It would truly make my year if you would consider my offer. Thank you for your time, God bless, and happy holidays to everyone at Samsung and your families! Candace
Reported by GetHuman3975326 on giovedì 21 novembre 2019 20:41
My Samsung Galaxy J7 Star is experiencing charging issues. I've only had it for less than a year. I'm unsure if the problem lies with the battery, the USB cable, or something else. The phone repeatedly disconnects when connected to the charging port unless placed in a specific position. During a visit to an AT&T store, a universal charger failed to register correctly. Even when it did, an error message asking to "connect the correct charger" appeared. My original USB cable started malfunctioning, and after purchasing a new Belkin cable and using the Samsung wall charger, the phone charged faster initially but is now experiencing the same issue. I find it frustrating to have charging problems. While I suspect the USB cable, the unsuccessful attempt with universal chargers leaves me uncertain. If you need more information, feel free to ask when you respond.
Reported by GetHuman-hoopsa on sabato 30 novembre 2019 13:56
I am looking forward to receiving my Samsung refrigerator freezer delivery. It was scheduled for Saturday, November 30th, but I haven't received any updates. I contacted a number I found, and the individual, Barry Alan Blessing, employee ID # IC6592, was insisting I provide my credit card information to send $4.95 for a $[redacted] Walmart gift card. I declined as I was not interested. His pushy behavior was off-putting, and he abruptly ended the call after I firmly said no.
Reported by GetHuman-theironw on lunedì 2 dicembre 2019 16:16
I have yet to receive the Samsung watch that was part of a promotion when I bought my mobile and tablet on September 9, [redacted]. Despite making four calls to your company, I was assured each time that my issue would be escalated, but so far, I have not received any resolution. A recent call resulted in being placed on hold for over 30 minutes, only to be disconnected from the waiting list. I am starting to feel neglected as a customer.
Reported by GetHuman4030894 on martedì 3 dicembre 2019 05:02
I was promised three new shelves for my fridge, but they are defective. I was initially approved for the replacement, provided pictures and the bill of sale as requested under Ticket#[redacted]. However, now I am being told I am not eligible because the fridge is out of warranty, even though this was known when the pictures were faxed. I was informed the shelves would arrive in 10 days. I want this approval reinstated and the shelves sent as the current ones are defective, not worn out. Despite not having children and treating the appliance carefully, we are facing delays and poor customer service. This fridge was a substantial investment, and I expect better service.
Reported by GetHuman-jborek on mercoledì 4 dicembre 2019 16:57
I own a washer model WA50F9A7DSW/A2. The lid has rusted around the rim, with chips falling into the tub. After removing the lid, I noticed the rust damage is extensive. It's puzzling because there are no moving parts that touch the rim. I suspect the paint on the rim was inadequately applied, leading to exposure to water and subsequent rusting. I am eager for your advice. I have images of the lid available upon request. Thank you, Wayne J.
Reported by GetHuman4054491 on venerdì 6 dicembre 2019 23:00
Hello, I am a new android user with the A20 phone that has been problematic since day one. Despite extensive troubleshooting with several agents, the issue persists. My service carrier initially said Samsung could replace the phone, but now Samsung agents claim they cannot. I have been without a phone for two months, even though it was brand new. I am seeking assistance from upper management, such as the area manager or district manager, to address this defective device that I purchased but am unable to use.
Reported by GetHuman4054723 on venerdì 6 dicembre 2019 23:49
My dishwasher functions well; however, every couple of months, it stops working for two days due to an overly sensitive water sensor falsely detecting a flood. It requires two days without power to reset. This issue is incredibly frustrating, especially with a family generating dishes regularly. I own various Samsung appliances and electronics, but this experience might deter me from future Samsung purchases. The only remedy provided is what I am currently doing. While YouTube suggests removing the sensor, I am hesitant to attempt it. This ongoing problem is unsatisfactory.
Reported by GetHuman-taveren on sabato 7 dicembre 2019 22:14
I am in need of replacement leveling feet for my Samsung front load washing machine model WF365BTBGWR/A2. I was surprised to discover that each leveling leg costs around $18. Therefore, purchasing all four feet will cost $72, not including tax and shipping, which I find to be too expensive. This high price does not seem like a good way to incentivize customers to purchase more Samsung appliances in the future. I am looking for a more reasonable price for a complete set of leveling feet.
Reported by GetHuman4072348 on martedì 10 dicembre 2019 15:01
I purchased a Samsung watch and received it with a defect. After contacting Samsung support multiple times, each agent assured me that I would receive a promo code once the watch is returned to their warehouse. However, upon receiving the watch, they are now saying they cannot issue me the code. Despite speaking with several agents, including the supervisor, who all agreed I would get the code, a different agent is now claiming otherwise. This situation is frustrating, and I would appreciate any assistance.
Reported by GetHuman-pranaybt on martedì 10 dicembre 2019 19:40

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