Hi, my name is Karl and I own a Samsung S*. I have religiously sworn by Apple devices f...

GetHuman-karlfarr's customer service issue with Samsung from October 2019

Help with my Samsung issue
First: share to improve GetHuman-karlfarr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-karlfarr may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-karlfarr's own words
Hi, my name is Karl and I own a Samsung S*. I have religiously sworn by Apple devices for many years since the iphone *G, after being continuously let down by the battery and very long consideration I decided to move to Samsung. **Well.. I must say the disappointment in this "high tech" phone is phenomenal. This phone had everything you could possibly need except for one thing.. a stable network. I am a gamer and this phone made me throw my money on the table for it's awesome graphics and fast processor.**I have never known a phone to drop in and out of signal like this, I won't explain why I know the sim is perfect since this issue is on all S*'s. Samsung's technicians should use and test the phone in day to day use before releasing to millions of people, a simple issue like weak signal when apps are open is an error for newly established companies, no excuse Samsung. I am thoroughly disappointed I wasted my money and fell victim to this mess.**I'm now tied to a phone that has over **x more network issues than my ** year old Nokia.**Good day to you**Karl Farr

GetHuman-karlfarr did not yet indicate what Samsung should do to make this right.

How GetHuman-karlfarr fixed the problem

We are waiting for GetHuman-karlfarr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-karlfarr
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4734 others
0 customers following this

Timeline

GetHuman-karlfarr started working on this issue
Oct 29th, 2019 6:15pm
GetHuman-karlfarr confirmed the issue is fixed. Hooray!
Oct 29th, 2019 6:16pm
GetHuman-karlfarr indicated the issue is not fixed yet.
Nov 2nd, 2019 9:15am
GetHuman-karlfarr indicated the issue is not fixed yet.
Nov 2nd, 2019 9:15am