Hi I had my Samsung washing machine fixed * months ago by a company called Elite. The e...

GetHuman-wheelena's customer service issue with Samsung from October 2019

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The issue in GetHuman-wheelena's own words
Hi I had my Samsung washing machine fixed * months ago by a company called Elite. The engineer was sent by Samsung as it was covered by * year warranty. After it was fixed I have noticed water leaking from under the washing machine and in the cupboard under the sink. I noticed that the leak was running along the washing machine hose pipe. I called Samsung customer service and explained the problem, they sent an engineer over a week later to fixed the problem. Meanwhile the water is still leaking which has caused damage to the side kitchen unit and the shelf inside the cupboard. I have tried to prevent the leak while I was waiting for the engineer but the damage got worse over a period of time. When the engineer came he varified that the problem was from the hose pipe from the machine as it burst due to the machine being pushed to far back against the wall. This engineer that came was the same person who fixed it before. He caused this problem. As for the damage to my kitchen unit the Property Damage Department is not compensating me for the damage due to the engineers report. I wish to take this matter further. Can you help me get this issue resolved please.**Kind regards. **Wheelena Padilla

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Samsung

Customer service issue
Reported by GetHuman-wheelena
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4677 others
0 customers following this

Timeline

GetHuman-wheelena started working on this issue
Oct 21st, 2019 8:35am
GetHuman-wheelena indicated the issue is not fixed yet.
Oct 26th, 2019 9:13am

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