Hi' I had a live chat with Alexis with ticket * ********** about having to double tap...

GetHuman3789286's Device Support issue with Samsung from October 2019

Help with my Samsung issue
The issue in GetHuman3789286's own words
Hi' I had a live chat with Alexis with ticket * ********** about having to double tap on screen keyboard. I found the place where I had made a set up selection. I made a change in set up for one hand screen control listed in ONE HAND MODE and the problem vanished. I have no idea how or why that took care of the problem, but i have been able to screen type easily, Marlin Hutchison*******@***.com

GetHuman3789286 did not yet indicate what Samsung should do to make this right.

How GetHuman3789286 fixed the problem
I found where to change the setting from double tap to single tap on the screen control. I found it in a place where we can change to single hand operation. I'm not sure that would be what took care of the problem, but it did. Everything seems to be working fine and I can get on with learning how to use the phone. I want to stress how patient and helpful the chat agent was. Much appreciated. Thank You...Marlin L. Hutchison ***** mICHIGAN
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Device Support issue
Reported by GetHuman3789286
Oct 18th, 2019 - 3 years ago
GetHuman3789286 shared how to fix
Seen by 9 customers so far
Similar issue to 4643 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address


GetHuman3789286 started working on this issue
Oct 18th, 2019 4:58pm
GetHuman3789286 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:05pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies