Hi' I had a live chat with Alexis with ticket * ********** about having to double tap...

GetHuman3789286's Device Support issue with Samsung from October 2019

Help with my Samsung issue
The issue in GetHuman3789286's own words
Hi' I had a live chat with Alexis with ticket * ********** about having to double tap on screen keyboard. I found the place where I had made a set up selection. I made a change in set up for one hand screen control listed in ONE HAND MODE and the problem vanished. I have no idea how or why that took care of the problem, but i have been able to screen type easily, Marlin Hutchison*******@***.com

GetHuman3789286 did not yet indicate what Samsung should do to make this right.

How GetHuman3789286 fixed the problem
I found where to change the setting from double tap to single tap on the screen control. I found it in a place where we can change to single hand operation. I'm not sure that would be what took care of the problem, but it did. Everything seems to be working fine and I can get on with learning how to use the phone. I want to stress how patient and helpful the chat agent was. Much appreciated. Thank You...Marlin L. Hutchison ***** mICHIGAN
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Samsung

Device Support issue
Reported by GetHuman3789286
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3789286 shared how to fix
Seen by 9 customers so far
Similar issue to 4643 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman3789286 started working on this issue
Oct 18th, 2019 4:58pm
GetHuman3789286 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:05pm

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