Two issues:**. My Samsung Gear S* watch faulty right after the warranty run off. I brin...

GetHuman-ptan's customer service issue with Samsung from August 2019

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The issue in GetHuman-ptan's own words
Two issues:**. My Samsung Gear S* watch faulty right after the warranty run off. I bring to the Samsung service center and the told me water went into the watch. Need RM *** * to repair. Ticket service order *: **********.*My question is why water can went inside the watch as this is the water proof and water resistant watch? I mention to the samsung service person that this watch did not used for swimming or any water sport. I wear it as day today activities. Somehow they still blame me. Is this samsung product standard that right able the warranty product with faulty.**. you got a very unprofessional customer sloution manger. She call herself DD. Samsung ask this person call me and explain the situation. However, she blame everything on me and I need to pay for the repair. I ask for speaking to her line manager and she refused. Also mention she is the only person i can discussed the issue. than I ask for the customer email address, again she refuse and ask me go find myself without any apologize.*Is this the Samsung culture when serving the customer? I learn a lot from Samsung. *This is a very terrible experience. I hope someone will take my case seriously.

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Samsung

Customer service issue
Reported by GetHuman-ptan
Aug 21st, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 4155 others
0 customers following this

Timeline

GetHuman-ptan started working on this issue
Aug 21st, 2019 2:18pm
GetHuman-ptan indicated the issue is not fixed yet.
Aug 26th, 2019 1:58am