Hi Support team,**Since switching to the Galaxy S*** that I purchased from Samsung dire...

GetHuman3371225's customer service issue with Samsung from August 2019

Help with my Samsung issue
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The issue in GetHuman3371225's own words
Hi Support team,**Since switching to the Galaxy S*** that I purchased from Samsung directly (Order Number *DZ*X*Z*EO, Model Number *SM-G***UZWAXAA, IMEI ****************) that I am using on the Sprint network, I have been having substantial LTE connectivity issues.**I went to a Sprint store (*** Mission St *F, San Francisco, CA *****) where the technicians there confirmed that my phone was irreversibly affected by the problem that has been officially acknowledged by Sprint (https:**community.sprint.com*t**Device-Solutions*SOLUTION-Updated-Concerns-with-GS**e-GS**-GS**-roaming-or-poor*ta-p********). They confirmed that my phone would need to be replaced.**I called Samsung Technical Support and was told that my phone would need to be evaluated by an officially Samsung recognized technician. I went to the uBreakiFix store (***** Christy St, Fremont, CA *****) where the technician confirmed that my phone faced the problem. He performed a complete hard wipe and firmware flash (Work Order ********).**However, my phone is still facing these problems. Sprint has already confirmed that my phone needs to be replaced as the issue cannot be fixed through software*firmware. Would you please assist me in replacing my phone? Thank you for your time.**Best,**Josh

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Samsung

Customer service issue
Reported by GetHuman3371225
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 3984 others
0 customers following this

Timeline

GetHuman3371225 started working on this issue
Aug 5th, 2019 2:37pm
GetHuman3371225 indicated the issue is not fixed yet.
Aug 5th, 2019 7:47pm
GetHuman3371225 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 7:48pm
GetHuman3371225 indicated the issue is not fixed yet.
Aug 5th, 2019 7:48pm
GetHuman3371225 indicated the issue is not fixed yet.
Aug 5th, 2019 11:47pm
GetHuman3371225 indicated the issue is not fixed yet.
Aug 7th, 2019 1:12am

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