Samsung Customer Service Issues

I purchased a Samsung VRT Plus washer in October [redacted], but did not receive it until January [redacted]. From the beginning, the add-door was malfunctioning, and in March [redacted], I started experiencing a 4C error on the control panel. Despite numerous calls to the company since June 4, I have not received a resolution. They have promised to fix, replace, or refund, but keep forgetting and making me repeat the process with no end in sight. They even close the file if I miss their call back. Today, on July 11, [redacted], when they were supposed to call, I found out the refund department was closed. They keep making empty promises and do not follow through. I am frustrated with their lack of action and feel like they are delaying until my warranty expires. This experience has soured my opinion of Samsung after being a loyal customer for 40 years. I am tired of waiting and disappointed with their service. K.R.

I have a Samsung phone at both home and work, but they are different versions. Lately, both phones are forcing callers to wait for the answering machine, hang up, and call again before I can hear the phone ring. Missing important calls due to this issue is frustrating, especially when people are unaware of it. This never occurred with older Samsung phones, so I believe there's a software difference causing this with the newer versions. If not resolved soon, I'm considering switching to iPhones since my iPhone-using contacts don't experience this problem. This reliability issue is disappointing as Samsung phones were always dependable for me. On top of that, my home phone randomly loses internet connection every few hours, adding to the frustration. I hope these issues are addressed promptly to avoid losing loyal customers like myself. Regards, Justin M.

I bought some earbuds from Sprint, and after a month, the sound quality decreased. Samsung sent me replacements, but after another month, the same issue occurred. I was expecting a phone call from customer support today to address this ongoing problem. Instead, I received a text message at 5:40 pm after their phones were already closed. This made it impossible to discuss the matter further. I feel like just sending me another pair after returning the faulty ones doesn't resolve the situation. It would be appreciated if Samsung could contact me directly by phone to address the issue rather than through a text message. I am a loyal customer with Samsung products including TVs, tablets, watches, and phones for my family. I hope Samsung can understand my frustration and provide a better solution.

We experienced a gas leak in our dryer and requested a technician's visit. The technician acknowledged the gas leak but did not resolve the issue, yet we were charged $[redacted].00 for the service. Despite contacting Samsung to request a different service provider due to the initial one's inaction, we were met with poor customer service. Samsung's delay in addressing the gas leak situation has put my family at risk. I am currently in the process of filing a claim to recover the $[redacted] charged by Samsung. Despite providing the required work order and receipt on June 21st, there has been no progress on the refund. After spending over an hour on the phone, the only outcome was a promised call back from the refund and exchange department. I have been persistent in contacting Samsung regarding this critical issue, but unfortunately, no effective action has been taken.

I own a 65-inch Samsung TV and had an issue just before the warranty expired. The technicians came out and seemed to temporarily fix the problem, but it recurred. The volume started going up on its own, and now the TV keeps shutting off randomly. Samsung attempted repairs twice with no success, even after a board replacement. I requested a replacement TV, but they declined due to the expired warranty. I'm frustrated as the issue persists, and I've been unable to use my TV for months. My ticket number is [redacted]. I am considering sharing my experience on social media to warn others of Samsung's poor service. I hope this can be resolved promptly. Thank you.

I am looking to connect with Samsung for a kids' back-to-school Tennis Shoes Drive through my New Birth Missionary Baptist Church. Our church is using Android and iPhone themes to encourage donations for children's shoes. We would like Samsung to participate and help Android win the shoe drive with a donation by July 28, [redacted]. We understand Samsung can act swiftly, and we offer free social media advertising for them. For more information, visit www.newbirth.org or call [redacted] under the leadership of Pastor Jamal Harrison Bryant. We are thrilled about promoting Samsung and look forward to their support in this initiative.

I am attempting to use an OTG connection with a USB A to RJ45 LAN adapter to connect my Samsung S7 phone to the internet via a LAN cable. Even though I have set the USB configuration to RNDIS (USB Ethernet) in the Developer Options, the connection does not establish successfully. I suspect the adapter may not be compatible with the phone's OTG chipset. Has anyone managed to successfully connect to Ethernet using OTG? Additionally, I've discovered that my phone and provider support phone and text over WiFi, which functions well. If I can connect to the internet via LAN using OTG, will I still be able to utilize this feature with WiFi turned off? My primary objective is to be able to make phone calls and send texts without exposure to electromagnetic radiation, hence my interest in operating in airplane mode.

On June 27th, my husband contacted customer support regarding our 65-inch Samsung TV that had no picture but sound. After a conversation with a representative, we were promised a no-cost repair. A technician visited and determined a new screen was needed. On July 3rd, the technician replaced the screen, which turned out to be faulty. We were then advised an exchange would be arranged. Despite assurances of a follow-up call within 24-48 hours on three occasions, we haven't heard back. I am extremely disappointed with the service and hesitant to buy Samsung products again. I will wait for one final response before making a decision.

Dear Sir, I, Shashi Jaiswal, purchased a 43-inch LED HD smart TV for Rs. 42,[redacted] in March [redacted]. Within a day of use in May [redacted], lines appeared on the screen and it went completely blank. I contacted your call center for a complaint and was visited by an advisor who mentioned that some parts needed to be changed and assured to bring them in two days. Another advisor visited 7-8 days later and realized the previous advisor had provided incorrect information about the parts. Despite around 15-20 days passing without any communication or visits, when I inquired, I was informed that the parts were not available, and upon pressing for more information, the advisor claimed not to know where I had purchased the LED or what had been done. Subsequently, they came, replaced some parts, and changed the TV screen. However, the picture quality and overall appearance of the LED seem substandard, lacking the HD or Smart TV features. It feels like Samsung has deceived me. I request a refund of the amount or may need to take this matter to the Consumer Court as Samsung's support has been non-existent. Despite numerous complaints, I have not received any satisfactory response. Thank you, Shashi Jaiswal

I spent over an hour on the phone with tech support trying to transfer files to my SD card. The agent was helpful but after following her instructions to restart my phone, I discovered months' worth of important photos missing. I value these photos greatly as I am passionate about photography. I contacted tech support to speak with the same agent, Sheann, but was only provided with her first name and couldn't reconnect with her. I have always had positive interactions with Samsung tech support and appreciate the service provided by the agent, but I am frustrated that my files are now missing. I hope to speak with the agent again to resolve my issue and possibly recover my photos.

In late November [redacted], I purchased and received a Samsung Flex washing machine. On July 10, [redacted], the bottom washer stopped working and there were no signal lights on the display. A repair was scheduled, but on July 15, the repairman did not have the necessary part. Following this, on July 19, the repairman returned saying he needed another part. Then on July 24, the repairman returned once more stating that he had the wrong part. As a result, my washer remains unrepaired, and I have spent over $[redacted] on outside laundry services. I am seeking compensation for these laundry costs and potentially a new washer.

I have been attempting to receive a refund for a Samsung Gear S3 Frontier watch for over 7 weeks now. Despite being approved weeks ago, I have yet to see the refund. I was informed tonight that it will take another 6 business days. I am a 75-year-old retired Air Force Vietnam veteran. The stress your company has caused my wife and me in the last seven weeks is unimaginable. We simply want our $[redacted].99 back. We purchased a Galaxy S10 and S10+ from Samsung seven weeks ago. All I receive are excuses and reassurances that the money is coming, yet it has not arrived. I was assured on Friday that the check would be sent out yesterday, but now I'm being told to wait another 6 business days. Today is July 30th, and this ordeal started on June 8th. How can such a large company have such issues with refunds?

My spouse and I bought 4 Samsung appliances, including a French door refrigerator, for our retirement home kitchen. Unfortunately, we've been experiencing issues with the ice maker and cooling in the fridge area. Here's a timeline of events: - Sep. [redacted]: Purchased appliances, unaware of Samsung's May [redacted] service memo on faulty ice makers. - Oct. [redacted]: Contacted Samsung after ice maker and fridge cooling problems. Unsuccessful warranty claim. - Dec. [redacted]: Contacted Samsung prior to pursuing legal action. Samsung covered repair costs once as an exception. - Jan. [redacted]: Repairs completed for ice maker and fridge cooling. - July [redacted]: Ice maker and fridge issues recurred. Paid $[redacted] for service check, needed new ice maker kit and Evap cover as per Samsung's May [redacted] bulletin. Samsung declined cost coverage despite previous issues. It's disappointing when a reputable company fails to support customers dealing with recurring product defects within a short timeframe.

Hello Sir, My name is Asif, and I am from the Comilla district in Bangladesh. I am facing issues with Samsung Health and Samsung Pass on my A50 phone, which I purchased on 13/05/[redacted]. After experiencing problems with my device not powering on properly and issues with Samsung Health and Samsung Pass, I took my phone to the Samsung care center on 17/06/[redacted]. Despite multiple visits and updates, the problems persist. I even provided evidence by capturing videos and photos of a properly functioning A50 at a Samsung showroom. I am disappointed in the experience and concerned about the quality of the phone I purchased for 27k. I urge Samsung to either fix my current device without any issues or provide me with a new one. I have attached the receipt for your reference. Thank you, Asif, Comilla, Bangladesh

I have been a loyal user of Samsung products, specifically the Note series, for more than 6 years. I recently encountered an issue with Samsung discontinuing my insurance plan, despite consistently paying for it for almost 8 months. When I needed to request a repair and claim for my phone screen, I found out that there was an error in Samsung's system due to an incorrect phone number on file. Although the issue was eventually resolved, I later discovered that my insurance had been cancelled without any explanation provided by Samsung. Despite regular charges to the card on file, there was no attempt made to contact me before cancelling the insurance. Furthermore, I was informed that the service couldn't be reinstated once cancelled. With the upcoming release of the Note 10 and a broken screen on my current device, I am now unable to trade it in for credit. I believe Samsung may have cancelled my insurance to avoid covering the costs, leaving me in a difficult situation.

I own a Samsung refrigerator model #RF24FSEDBSR/AA manufactured in January [redacted]. Since the beginning, this refrigerator has had multiple issues. While under warranty, a drawer slide broke, dropping ball bearings into the refrigerator, fixed with a new slide. After the warranty, the other slide also dropped ball bearings. The icemaker constantly froze and needed multiple repairs. A repairman mentioned it's a common issue with Samsung refrigerators, with no design changes or solutions from Samsung. The new icemaker worked for four months, then started freezing up, needing to be thawed regularly. Additionally, the cooling fan began making noise due to ice build-up, causing water leaks around the refrigerator. Samsung customer service was unhelpful, suggesting only to call a repairman. Frustrated after spending thousands on Samsung appliances, I'm considering switching brands or seeking legal action due to these ongoing issues. - B.R.

I would like a replacement or refund for my defective Samsung S10 Plus that I purchased at Bajaj Electronics. Initially, I was assured by the store executive, Shinde, that the phone would not have any issues like overheating or hanging. However, after using it, I experienced overheating, charging issues, and malfunctioning finger scanner. Even after updates and resets, the problems persisted, including automatic restarts and non-functional cameras. The Samsung service center attempted to resolve the issues but admitted that it had hardware problems and recommended replacement. I request a new device or a refund to switch to a different brand like Apple or Sony for better service quality.

Dear Sir/Madam, I am a former employee of eSmart Mobile, writing to address the misuse of Samsung's Fevo Cards by eSmart Private Limited, a partner of Starhub Singapore. Despite efforts to address the issue, new Fevo Cards issued to individual Starhub outlets end up back at eSmart HQ, creating an ongoing problem. It is crucial for Samsung to investigate directly with the staff at eSmart Starhub outlets to uncover the reality of the situation. Only then can the true extent of the issue be understood and resolved effectively. By engaging with frontline staff, Samsung can address the discrepancies in the Fevo incentive program and prevent further misuse. I urge Samsung to take action and ensure that the Fevo program is distributed fairly among all staff members, aligning with the incentives offered by other Starhub partners. It is essential to rectify this imbalance to maintain sales integrity and uphold the partnership between Samsung and eSmart. Sincerely, Drofflic

I am Chrystal Howard. I contacted Samsung on August 7, [redacted], for help accessing my locked phone after an update. The technician accessed my phone remotely, installed unnecessary apps like "Samsung Members," and delved into personal files without addressing my issue. When requesting a supervisor, I was informed Verizon didn't allow the needed Samsung service. Now, with a three-week-old phone needing a reset due to Samsung's update, I'm left frustrated and without the option to return it. The supervisor provided a wrong number for e-commerce, compounding the experience. I seek resolution and potentially a refund. My reference number is [redacted]. Please investigate promptly.

I had a technician visit my house on July 31, [redacted]. He was supposed to bring a new freezer door for my new refrigerator. Customer Service contacted me by email, first saying he would come at 11:15, then at 1:15. I rearranged for after 3:00 due to my chemo treatment. The technician, Tony, arrived at 4:15, examined the refrigerator, and said he didn't have the door. We rescheduled for August 3rd, but no one showed up. After calling, they said the door wasn't available. I have another appointment on August 11 between 8-12, but I want to ensure beforehand that Tony has the door. It's frustrating that technicians are sent without necessary parts. I am displeased with Samsung's customer service and regret buying their product, despite purchasing a service agreement. The damaged door came from the manufacturer. I hope to have this resolved soon after a long wait. - Marie E. Boetsma #[redacted]