Bought a waterproof watch for my husband as a gift, and it stopped working less than a...

GetHuman2894535's customer service issue with Samsung from May 2019

Help with my Samsung issue
First: share to improve GetHuman2894535's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2894535 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman2894535's own words
Bought a waterproof watch for my husband as a gift, and it stopped working less than a year after I bought it. It was under warranty, but Samsung agents have made repairs very difficult to obtain. While we called to order the repair while under warranty, when Samsung received the watch a few days later, they claimed it was no longer under warranty. It was a struggle to get them to see the repair was ordered while under warranty. After finally receiving the watch back, it was not working again within days. When we called in Samsung, said the second repair would be covered from the first repair, but when we sent the watch in for the *nd time, we received a repair bill for twice the cost of the watch. Agents were again very difficult, claiming the first repair was a "courtesy" (warranty repairs are an obligation, not a courtesy) and claiming water damage is at fault - on a waterproof watch! If it was not properly re-sealed after the *st repair, that is on Samsung. It has been impossible to get attention to help with this – we have spent hours on the phone, to no avail, and my kind husband has been treated very rudely.*Eventually a Samsung supervisor ordered a call back with a supervisor, but when the supervisor randomly called me back, I could not answer the phone. (No caller ID on the Samsung call to know it was Samsung calling.) They simply didn’t bother to reach me again. I reached out to Samsung support on Facebook, and they said a supervisor would call me back, but as of yet, nothing from Samsung.

GetHuman2894535 did not yet indicate what Samsung should do to make this right.

How GetHuman2894535 fixed the problem

We are waiting for GetHuman2894535 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman2894535
May 9th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3193 others
0 customers following this

Timeline

GetHuman2894535 started working on this issue
May 9th, 2019 6:35pm
GetHuman2894535 indicated the issue is not fixed yet.
May 13th, 2019 2:35pm
GetHuman2894535 indicated the issue is not fixed yet.
May 13th, 2019 2:36pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies