I wish to know the status of my refund check. I mailed my laptop to Samsung over three...

GetHuman-andelin's Refund a Charge issue with Samsung from May 2019

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The issue in GetHuman-andelin's own words
I wish to know the status of my refund check. I mailed my laptop to Samsung over three weeks ago, and I have received no notification to indicate that the refund has been processed. Please, can someone help me? I have been trying to get this refund processed since October ****. I feel very disillusioned by Samsung and the entire process of obtaining this refund. I feel like I am dealing with a bunch of crooks who DO NOT care about me. I have called Samsung about this issue DOZENS of times!! Please, please, I really need some help here.** I am trying to be patient, but overall, I am extremely frustrated because it has taken me six months to get to this point. And I do not feel like anyone at Samsung genuinely cares about my situation. **My laptop started malfunctioning back in October, And after complaining about it for five months, I was finally sent a shipping label so that I could return my functioning laptop. That was * weeks ago, and I have received no word about my refund check, despite sending several emails inquiring after it. I have no confidence that Samsung actually cares about me, so I am worried that they will not send me my check. Please, please, help me!**My refund reference number is **********
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Refund a Charge issue
Reported by GetHuman-andelin
May 8th, 2019 - 2 mons ago
I have an issue with Samsung too
Not resolved
Seen by 2 customers so far
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GetHuman-andelin started working on this issue
May 8th 6:04am