I purchased a new Samsung gas range in late September of last year. Model * is NX**J...

GetHuman2227998's customer service issue with Samsung from February 2019

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The issue in GetHuman2227998's own words
I purchased a new Samsung gas range in late September of last year. Model * is NX**J****SG. This gas range has a * section cast iron cooking surface...* section on each side with a griddle burner in the middle. The issue we are having is that the coatings (painted?) on the cast iron cooking grids are all wearing all of leaving the cast iron grids with a really unsighlty finish and it makes our new stove look old and real bad. There is also a crack that has developed in one section of the right sided cast iron cooking grid. Are these grids under warranty and if they are can I get them replaced? Thank you in advance for your attention to this issue.*Sincerely,*Rick Rosenshein***** Bear Trail*Virginia Beach, VA *****
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Samsung

Customer service issue
Reported by GetHuman2227998
Feb 17th, 2019 - 8 mons ago
I have an issue with Samsung too
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Seen by 7 customers so far
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GetHuman2227998 started working on this issue
Feb 17th 6:08pm