Bought a ** inch curved UHD TV ** series MU**** on **********With a three year warranty...

GetHuman-taurus_i's customer service issue with Samsung from January 2019

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The issue in GetHuman-taurus_i's own words
Bought a ** inch curved UHD TV ** series MU**** on **********With a three year warranty still in effect . I called Samsung support and was told it has a crack on the screen they determined it was hit with something from the pictures I sent them. This tv does not have any scratches or damage to the exterior of the screen but inside of the panel. My claims were denied and I am still paying for this tv and the warranty. I had to trash the tv I am still paying for and Samsung will not exchange or repair the situation. I want a refund or I would take it up with my attorney.
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Customer service issue
Reported by GetHuman-taurus_i
Jan 6th, 2019 - 3 mons ago
I have an issue with Samsung too
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Seen by 5 customers so far
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GetHuman-taurus_i started working on this issue
Jan 6th 12:52am