We ordered * Samsung phones on Black Friday to get the Verizon $*** of and I have the i...

GetHuman-downskre's customer service issue with Samsung from December 2018

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The issue in GetHuman-downskre's own words
We ordered * Samsung phones on Black Friday to get the Verizon $*** of and I have the invoices that clearly show the date of Nov **. (Order *'s DTF*RX** and DTF*Y**VL). The paperwork Samsung sent to Verizon has the wrong date and we are not getting the correct credits from Verizon. I have tried calling, chatting, and using the email form (which will not let me attach my PDF invoices), but I keep getting sent to the wrong department or cut off. I just need to speak to someone who can look at our account and help us get this fixed.
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Samsung

Customer service issue
Reported by GetHuman-downskre
Dec 8th, 2018 - 6 mons ago
I have an issue with Samsung too
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Seen by 3 customers so far
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GetHuman-downskre started working on this issue
Dec 8th, 2018 12:28am