I successfully applied for Samsung Financing on Cyber Monday (November **th) so that I...

GetHuman1660013's customer service issue with Samsung from November 2018

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The issue in GetHuman1660013's own words
I successfully applied for Samsung Financing on Cyber Monday (November **th) so that I could purchase the Galaxy S* while on sale. My order *DTK**A*AH was cancelled by Samsung on Wednesday, November **th. **After calling Samsung I was told to call TD Bank, so I called and they told me my account was fine and everything looked good on their end. So I called Samsung back and after describing my whole situation the rep asked if I could be put on a brief hold for ** seconds to a minute. I said sure, and then he immediately started saying my name like he couldn't hear me, then hung up. **I called again, explained my situation, she asked if I could be put on a brief hold for ** seconds to a minute, then immediately she started saying my name like she couldn't hear me, then hung up. **So after no resolution from customer service, I ordered the phone again using Samsung Financing (order *DTNW****K) only to have it cancelled * hours later. I would really like to be able to render this problem and order the Galaxy S*, my current Galaxy S* has a broken camera, and with my first son due on New Years Eve, I would really like to be able to capture those special moments. If you could please look into my situation and help me that would be greatly appreciated.**Thank you
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Samsung

Customer service issue
Reported by GetHuman1660013
Nov 30th, 2018 - 6 mons ago
I have an issue with Samsung too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1660013 started working on this issue
Nov 30th, 2018 2:10pm