Hello.*On **********, my Samsung Galaxy S* literally exploded in my hands. Out of fear...

GetHuman-psymaj's customer service issue with Samsung from November 2018

6 views
 | 
1806 similar
 | 
0 following
Help with my Samsung issue
Next: our robot will wait on hold for GetHuman-psymaj to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-psymaj's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-psymaj may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-psymaj's own words
Hello.*On **********, my Samsung Galaxy S* literally exploded in my hands. Out of fear and shock, I threw the phone which was on fire across my office desk. I was able to get the fire under control, but burned my fingers. Several of my coworkers came to my rescue per se out of concerned based on the amount of smoke that filled my office and the immediate outside. I'm still coughing from the smoke inhalation. When I was able to collect myself and calm down, I went to the Sprint store in Columbia, MD with the charred split phone in tow. The Rep Sid, who was supposed to help me, commented, " we see this all the time with the battery pack catching on fire". I was offended as this is not nor was a light matter considering that I could have severely hurt as well as others. Sid took a picture of my phone and offered to upgrade me to a $*** S*, which he also noted will be discontinued soon. **I'm very bothered by all of this as a long term Samsung and Sprint customer. Not only was I in shock the remainder of the day*evening, but horrified by the lack of support considering such a horrific ordeal. I would appreciate a call from corporate re this matter. In the interim, I will be contacting an attorney to seek advice re the exploding phone.**Michelle Davis-Adams***** Cross Trails Road*Windsor Mill, Maryland *****-********.***.*****PsyM*****@***.com
GetHuman-psymaj did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-psymaj fixed the problem
We are waiting for GetHuman-psymaj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-psymaj fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-psymaj
Nov 30th, 2018 - 6 mons ago
I have an issue with Samsung too
Not resolved
Seen by 6 customers so far
Similar issue to 1806 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-psymaj started working on this issue
Nov 30th, 2018 3:41am