Ver poor customer service. I have not even purchased product and had to call * times, o...

GetHuman1655536's customer service issue with Samsung from November 2018

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The issue in GetHuman1655536's own words
Ver poor customer service. I have not even purchased product and had to call * times, one chat and neither time I was able to get answer. Last person I spoke to was Erin *YM**** she refused to provide extended warranty until I buy the product. I am only getting information before I buy. To make run around customers and not provide support creates uncertainty about future after buying several thousand dollars item than regret. There are other company who makes refrigerators and I don't have to buy Samsung with bad attitude from staffs. I am not going buy product from Samsung and than pay thousands or dollars to get extended warranty. * This call me problem and I am now going to look at other manufacturers.**VERY, VERY POOR AND LUCKY IT HAPPENED BEFORE I PURCHASED. **Sorry Samsung I can not buy Samsung refrigerator.
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Samsung

Customer service issue
Reported by GetHuman1655536
Nov 29th, 2018 - 6 mons ago
I have an issue with Samsung too
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Seen by 3 customers so far
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Timeline
GetHuman1655536 started working on this issue
Nov 29th, 2018 8:12pm