I am having issues since sending in to repair the refurbished phone that I bought from...

GetHuman-azher's customer service issue with Samsung from November 2018

4 views
 | 
1796 similar
 | 
0 following
Help with my Samsung issue
Next: our robot will wait on hold for GetHuman-azher to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-azher's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-azher may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-azher's own words
I am having issues since sending in to repair the refurbished phone that I bought from samsung.com. I was told that I will receive my phone back within ** days but got my phone ** days later! When gotten the phone, battery is missing! Called again the same day, November **, when phone was delivered, to report about the battery missing. I was told I will receive a new battery within * days. I asked for a tracking number, they did not give one. I called back again on the **th of October to ask about where exactly is my battery, was told someone will call me with ** to ** hours. Never received a call!!! I called again on **st of October to ask about my battery and asked to speak with the supervisor. Spoke with Kenneth and was told I will receive it with * to * days. He gave me my old tracking number that was for the phone! Never gave me a new tracking number. I kindly asked for compensation for there employee mistake of not sending me back my battery and not having my phone since October **. Kenneth rudely told me that they don't do anything like that even if its there mistake! I called again today to ask about the battery and was told to call back again tomorrow!!! All I ask is for my battery and compensation for suffering without a phone for a month caused by your employee's mistake.
GetHuman-azher did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-azher fixed the problem
We are waiting for GetHuman-azher to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-azher fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-azher
Nov 29th, 2018 - 9 mons ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
Similar issue to 1796 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-azher started working on this issue
Nov 29th, 2018 10:39am