I am having issues since sending in to repair the refurbished phone that I bought from...

GetHuman-azher's customer service issue with Samsung from November 2018

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The issue in GetHuman-azher's own words
I am having issues since sending in to repair the refurbished phone that I bought from samsung.com. I was told that I will receive my phone back within ** days but got my phone ** days later! When gotten the phone, battery is missing! Called again the same day, November **, when phone was delivered, to report about the battery missing. I was told I will receive a new battery within * days. I asked for a tracking number, they did not give one. I called back again on the **th of October to ask about where exactly is my battery, was told someone will call me with ** to ** hours. Never received a call!!! I called again on **st of October to ask about my battery and asked to speak with the supervisor. Spoke with Kenneth and was told I will receive it with * to * days. He gave me my old tracking number that was for the phone! Never gave me a new tracking number. I kindly asked for compensation for there employee mistake of not sending me back my battery and not having my phone since October **. Kenneth rudely told me that they don't do anything like that even if its there mistake! I called again today to ask about the battery and was told to call back again tomorrow!!! All I ask is for my battery and compensation for suffering without a phone for a month caused by your employee's mistake.
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Customer service issue
Reported by GetHuman-azher
Nov 29th, 2018 - 9 mons ago
I have an issue with Samsung too
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Seen by 4 customers so far
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GetHuman-azher started working on this issue
Nov 29th, 2018 10:39am