my Samsung top load washer is part of the recall. The basket in tbe machine is practica...
GetHuman-laneita's customer service issue with Samsung from November 2018
Help with my Samsung issue
Next: our robot will wait on hold for GetHuman-laneita to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-laneita's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laneita may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-laneita's own words
my Samsung top load washer is part of the recall. The basket in tbe machine is practically unattatched. its unusable. iI contacted Samsung, explained what was going on. I was told I would receive a full refund not a rebate. I was instructed to send my proof of purchase. which I did. I've called many times to check the status and has always been shifted to another dept or someone higher up. iam still without a machine. and havent received a refund.
GetHuman-laneita did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-laneita fixed the problem
We are waiting for GetHuman-laneita to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.